Why it is better to be a genuine leader than an actor trying to be something you are not – people notice, and authenticity builds trust.

Leading Through Crisis and UncertaintyBy Mats Kallmyr | Kallmyr.comMost of [...]

Why leaders need to know their staff as people, not just as hands and feet, and how empathy and deep one-to-one conversations make the difference.

Emotional Intelligence: The Engine Behind the Four I'sBy Mats Kallmyr [...]

How a Contact Centre scoring 3.1 out of 5 became a team proud of its work, and what Burns, Bass and Kouzes & Posner teach us about building a vision people want to join.

Passion is not the same as being right. Why Transformational Leadership has a blind spot, and what the next stage, Transcendent Leadership, asks of leaders.

At an airport contact centre, a strategy document moved nobody. Why being visibly present on the hard shifts builds the trust that change depends on.

Leading a 15,000-person public agency toward process thinking with no template: why you map the terrain as it really is before you draw the route.

Selling a vision is not one brilliant speech. A Chief Change Officer's story of winning trust one better meeting at a time, and why the big rollout plan came last.

Leadership and management are two different parts of the role, and both are needed. Mats shares his definition: leadership is about seeing, listening to and acknowledging people.

Leading Change: Why Most Transformation Efforts FailBy Mats Kallmyr | [...]